Gary’s Blog Archives

Mastering the Martial Arts Business, November 2011

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Avoiding the Bleeding Edge of Technology

During my years in the design and marketing industry, I’ve spent a lot of time on the bleeding edge of technology, keeping up with new hardware, software and techniques, constantly training and re-training myself to take advantage of all these wondrous things that are supposed to make life easier.

A few years ago, I stopped doing this. I did not choose to do this. Stopping was imposed on me by all that new technology.

It seems that every time I upgraded hardware or software, I was stopped in doing the most important thing I can do for clients — producing their work on time and on budget.

You know the drill: Load a new program, then deal with the consequences of that action, which might include something a small as learning where your favorite keyboard shortcut went to in this version, to fixing the hardware that no longer runs the more powerful, and demanding, software.

Or, if you buy some new hardware, you then spend a week integrating it into your workflow and work habits.

I finally got tired of the rat race in technology, as I spent long years in various art and creative departments where the latest whiz-band shiny tech thing was a mandatory acquisition, if for no other reason than to stay compliant with clients new toys.

Enough.

So, in 2000, when we went full time with Wells-Smith Partners, I decided to use ancient technology, including my trusty Mac G3, a couple of small Raspberry iMacs, and a couple of hard drive to hold files. Our network was “sneaker-net” based — we went from one office to the next with files on a floppy disk or Syquest or Zip disk.

And I used that setup for three years, until I finally needed a little more speed, and invested a whole couple of hundred dollars in a new — wait for it — used G4!

From 2000 to 2010, I would not buy a new computer or upgrade my major software, because I simply did not want to invest time and money in getting the darned stuff to play well together.

The other graphic designers in my neighborhood laughed when I sat down at my computer, but I churned out a lot more work than they did, with a lot less downtime. My systems were tested, trusted, and (almost) never went down.

Of course, all good things come to and end, and my systems started failing. I saw the writing on the wall: doom and gloom from more and more crashes and incompatibilities.

Time to jump ahead in technology again. Nice thing about waiting for the bleeding edge to pass you by is that the hardware and software get better and cheaper.

So we bought new computers for eveyone, including a new server, with AppleCare for each, and all new software upgrades. We even added a single, lonely Windows PC, which sits in my office.

Happy, fast, reliable production days are here again. Everything just works, and I concern myself with satisfying clients, not troubleshooting.

At least for a couple more years.

Later…

 

Last week I heard from an old friend of mine, a fellow independent designer here in Atlanta. She’s been in graphics about as long as I have, and has spent many years freelancing, in addition to working for me as a contractor or employee a couple of times.

She had a question about a new client and project she was working on, basically building ad campaigns on various topics. Good gig: regular, fairly easy work, you can be creative, and hopefully, the client pays well. The question was routine: how do I convert Mac InDesign files to Windows Publisher format? There’s no direct conversion program for that task (that I know of), so it has to be done by re-creating the file in a new format. Tedious…

The problem: she has no PC and no software, although she was thinking of purchasing the program and running it.

Of course, the answer to this question is obvious: outsource the task!

I use a vendor in India for this type of work. They’re a large firm, with people on staff that specialize in Publisher, but also know InDesign. Very handy folks, at a cost of $5 per page. I’ve tried building ads in Publisher, however, since I don’t normally use the program or a PC, I’m very slow, and it takes me a while. Which is a complete waste of my time, even if I enjoyed the routine of a production task from time to time, which I don’t! So, out to India it goes.

Which is what I suggested to my friend. It would be an expense associated with the project, and therefore, billable. But since she forgot to include that detail in her proposal, she’ll have to re-negotiate with the client, who very well could balk. Ouch!

We’ve all done that, regardless of the industry. It’s very easy to leave out language in the agreement about billing for expenses. You’re trying to get the gig, and don’t want anything to get in the way. So you just assume it will all work out.

Except, with some clients, it doesn’t. And then YOU pay.

Protect yourself with some good expense-recovery clauses. You can get samples almost anywhere, but for graphic designers, there are three great sources:

Check the last estimate or quote you got from a good printer. Chances are they attached their terms and conditions, and it may have a useful expenses clause you can adapt.

Secondly, purchase the “Graphic Artist’s Guild Handbook of Pricing and Ethical Guidelines,” which contains great, great information. Every design professional should have this book in their library.

Or, more expensively, if you have a lawyer, ask him (or her) draw up a simple agreement. The expense of the attorney time will repay itself many times over for you.

Remember, it’s the small stuff — the details — that can rob you of profit.

Later…

New Version of Wells-Smith.com Turned On

A week or so ago, I took a close look at this website and was dismayed and disturbed

Dismayed because I had not updated it in more than a year, and the design was just a theme with no personality or real creativity — meaning, not something that showed my own personal design style.

Disturbed, because as a graphic designer, I do a lot of work each week, and should be making the effort to keep our portfolio up to date, especially the work that Jackie has been doing in the editorial department.

I’m a bad boy.

So I’ve been re-working the site furiously, loading work samples from the past ten years, plus current work, and updating the organization. Best of all, I’ve moved everything into a new design that has a little more personality. It’s not overly pretty, like many websites for creative people. But it’s colorful and organized (I hope) so you, kind visitor, can find your way around. Just like my client projects are designed.

Then I released it to the search engines to re-index. A  bit like turning the light on so everyone could see.

It’s still a work in progress and will be for a little while longer. I have some “tweaks” to do to the header design and the color scheme. And I need to flesh out some of the newer services we’re offering, such as Facebook Fan Pages and Google Places. But that will all come very quickly now that I’ve scheduled some regular “update my own darned site” time each week!

So have a look around. Hope you like the new site!

Later…

gary